KIPSY PRIVACY POLICY
Last Updated: February 1, 2024
This Privacy Policy describes how Kipsy, Inc. (“Kipsy,” “we,” or “us”) collects, uses, and discloses information about you. This Privacy Policy applies to information we collect when you access or use our websites (collectively, the “Website”), attend meetings with our interactive sales coaching tool Kip (the “Services”), or when you otherwise interact with us, such as through our customer support channels.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material retroactive changes, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
CONTENTS
Targeted Advertising and Analytics
Residents of Certain US States
COLLECTION OF INFORMATION
Information You Provide to Us
We collect information directly from you when you create an account, request customer support, or otherwise communicate with us. The categories of information we collect include:
- Identifiers: we collect identification information like your name, email address, and company name.
- Communication Information: we collect information included in your communications with us.
We may also collect any other information you choose to provide.
Information We Collect Automatically
We automatically collect the following categories of information:
- Internet Activity Information: we collect information about how you access our Website, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type. We also collect information about your activity on our Website and interaction with our communications, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Website.
- Meeting Information: When Kip is a participant and recording is enabled in meetings conducted through third-party video conferencing services like Zoom, the Services will transcribe and record the meetings, including any related audio, video, and chat information and Identifiers relating to people who attend meetings recorded by Kip.
- Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies and pixels, to collect information about your interactions with our Website and communications. These technologies help us improve our Website and communications, see which areas and features of our Website are popular, count visits, and track clicks. You may be able to adjust your browser settings to remove or reject browser cookies. You can also adjust certain cookie settings by clicking “Cookie Settings” in the footer of the Website. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
Google APIs
Kipsy’s use of information received from Google APIs will adhere to Google’s API Services User Data Policy, including the Additional Requirements for Specific API Scopes.
Information We Collect from Other Sources
We obtain information from other sources. For example, we may collect Identifiers from advertising networks, data analytics providers, and mailing list providers. We may also collect information you share when you interact with us on social media platforms.
Derived Information
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address.
USE OF INFORMATION
We use the categories of information we collect for the following business and commercial purposes:
- Service Delivery: we use information to provide and maintain our Services, including to authenticate your account and analyze Meeting Information.
- Support and Communication: we use information to communicate with you about Kipsy and our Services, including to respond to your questions, inform you of price or Services changes, and send you other transactional or relationship messages.
- Marketing and Advertising: we use information to send you marketing emails and target advertisements to you on third-party platforms and websites as described below. You can opt out of marketing emails by clicking “unsubscribe” or by contacting us.
- Research, Training, and Development: we use information to monitor and analyze Website trends, usage, and activities, improve our Website, and generate de-identified data that we will not attempt to re-identify. We also use information to improve the Services and develop new products and services, including to train our artificial intelligence models.
- Protection and Compliance: we use information to detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, help protect the rights and property of Kipsy and others, and comply with our legal and financial obligations.
- Notice/Consent: we may also use information in other circumstances after giving you notice and/or getting your consent.
TARGETED ADVERTISING AND ANALYTICS
We engage others to provide analytics services, serve advertisements, and perform related services across the web and in mobile applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Website, including your IP address, web browser and mobile network information, pages viewed, time spent on pages, and links clicked. This information is used to deliver advertising targeted to your interests on other companies’ sites or mobile apps and to analyze and track data, determine the popularity of certain content, and better understand your activity. Some of the activities described in this section may constitute “targeted advertising,” “sharing,” or “selling” under certain laws. Click “Cookie Settings” in the footer of the Website to opt out of these practices.
You can also learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting www.aboutads.info/choices.
DISCLOSURE OF INFORMATION
We disclose the categories of information described above as follows:
- Customers: we disclose Meeting Information to customers that purchase our Services.
- Vendors: we disclose information to vendors, service providers, contractors and consultants that need this information to provide services to us, such as companies that assist us with web hosting, payment processing, fraud prevention, customer service, data enrichment, analytics, and marketing and advertising.
- Advertising Partners: we disclose information to third parties for the Marketing and Advertising purposes described above.
- Professional Advisors: we disclose information to our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
- Legal Authorities: we may disclose information to legal authorities and others for the Protection and Compliance purposes described above, including if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements and if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Kipsy, our users, the public, or others.
- Corporate Transactions: we reserve the right to disclose information in connection with, or during negotiations of certain corporate transactions, including the merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Affiliates: we reserve the right to disclose information between and among Kipsy and any current or future parents, affiliates, subsidiaries, and other companies under common control and ownership.
- Consent: we may disclose information when we have your consent or you direct us to do so.
We also disclose de-identified information that cannot reasonably be used to identify you.
TRANSFER OF INFORMATION
Kipsy is headquartered in the United States and we have operations and vendors in the United States and other countries. Therefore, we and our vendors may transfer your personal information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection to your home jurisdiction.
RESIDENTS OF CERTAIN US STATES
Privacy laws in certain states like California, Colorado, Connecticut, Utah, and Virginia require additional disclosures and grant their residents certain rights. This section applies to residents of those states.
Additional Disclosures
We collect the following categories of personal information: Identifiers, Commercial Information, Communication Information, Internet Activity Information, Audio Visual Information (including Meeting Information), and Derived Information. We collect this information from the following categories of sources: directly from you, from the third-party sources identified above, and by automated means. Please see the Collection of Information section above for more information.
We collect and disclose personal information for the following business and commercial purposes (described in more detail in the Use of Information section above): Service Delivery, Support and Communication, Marketing and Advertising, Research, Training, and Development, and Protection and Compliance.
We use and disclose personal information as follows (described in more detail in the Use and Disclosure of Information sections above):
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Category of Personal Information Collected |
Purpose for Processing |
Categories of Recipients |
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Identifiers |
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Commercial Information |
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Communication Information |
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Internet Activity Information |
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Audio Visual Information |
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Derived Information |
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Your Privacy Rights
Access, Correction, and Deletion
You have the right to (1) request to know more about and access your personal information, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information.
Contact us to exercise these rights.
We may verify your request by asking you to verify your email address and/or provide information related to your recent interactions with us. If we deny your request, you may appeal by contacting us.
Opting Out of Sales, Sharing, and Targeted Advertising
As described in the Targeted Advertising and Analytics section above, we process personal information to understand and improve your experience with our Website and to serve you advertisements on non-Kipsy properties. These activities may result in us selling or sharing Identifiers, Internet Activity Information, and Derived Information with our Advertising Partners (including social media platforms) so our Advertising Partners can show ads that are targeted to your interests on other platforms. These activities may be considered targeted advertising under certain laws. You have the right to opt out of sharing, sales, and targeted advertising at any time by clicking “Cookie Settings” in the footer of the Website. You can also opt out by visiting our Website with a legally-recognized universal choice signal enabled (such as the Global Privacy Control). Please note that, depending on which legally-recognized opt-out preference signal you use and whether you are logged into your account with us, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out choice if you use a different browser or device to access our Website, or if you clear your cookies. We do not “share” or “sell” any other categories of personal information nor do we knowingly “sell” or “share” personal information about consumers under the age of 16.
Nondiscrimination
We will not treat you differently for exercising your privacy rights.
Authorized Agents
If you are submitting a rights request as an authorized agent, you must submit proof of your authorization to make the request, such as a valid power of attorney or signed permission from the subject of the request. Please do not provide any sensitive personal information in connection with this request, such as a driver's license or other government-issued ID. In some cases, we may contact the subject of the request for verification. If you are an authorized agent seeking to make a request, please contact us.
Data Retention
We store personal information for as long as necessary to carry out the purposes for which we originally collected it, satisfy our legal requirements, or for other business purposes explained in this Privacy Policy.
CONTACT US
If you have any questions about this Privacy Policy, please contact us at support@kipsy.com.